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I changed my hotmail password the other evening. Next morning I could not login to my mobile hotmail. It said I tried signing in too many times with the wrong password. I tried waiting 24 hours, I tried deleting the account from my phone, I tried turning off password autofill, I tried iPhone software update. I am still unable to login or change my password on my phone. The password works on my laptop. When trying to reset the password to get access, it gets stuck on the "help us beat the robot" page.
What else can be done to fix this?
Miscellaneous topics that do not fit into specific categories.
As an alternative, have you tried using a browser and navigating to hotmail.com?
The official Outlook app can also be installed.
I haven't heard that option yet & got excited about it. So I downloaded the Outlook app.
Sadly, I'm getting the same response. Since I have access to my email on my laptop I'm afraid to do an account recovery because I don't want to loose access on my computer. I have 2 cell phones and cannot access mail from either device.
I noticed that you marked my response as not helpful.
I understand that getting locked out is a messed up situation, but waiting 24 hours and not trying to sign in for now is the only way.
For now, you can access your account or Hotmail account via another device you still have to access. I hope the security restriction lifts soon.
Hi John,
Your response was helpful in that I appreciate you trying to help me resolve the problem. This is my first time using this help center so I'm not really sure how it works. I clicked NO for "did this resolve your problem" because I still need more help. I've tried waiting 24 hours 3 different times now, and it is still not resolved. Thank you for trying to help though. I do appreciate it.
I understand your frustration. Do you have access to your Microsoft account elsewhere? If so, have you tried adding 2FA and activating Microsoft Authenticator?
This will not lift the security check, but it will add more ways to sign in, so it won't trigger security checks from Microsoft.
If you are still getting the same error message, make sure not to try signing in to your account on any device for a full 24 to 48 hours.
Hi, I'm John!
I suggest waiting about 24 to 48 hours after resetting your password before trying to sign in again. The “Too Many Requests” error should clear up on its own during that time.
Try not to attempt signing in during this time, as doing so will reset the waiting period back to zero. Once the time has fully passed, you should be able to sign in again without needing to reset your password.
Feel free to reach out again if issue persists after that or if you have any further questions or concerns.
Click "Add comment" to let me know.
Regards,
John J.D.