0X87E00196

Question

Unable to download Minecraft Launcher. Tried uninstalling Gaming Services many times. Extremely frustrating. I paid good money for this game, and I'd like to play it. Why is Microsoft making it so difficult to play the game I paid for? More importantly, how is Microsoft intending to compensate me for its inability to deliver the environment to play the game I paid for?

Answer 1

Thank you for helping, I was able to log into Minecraft but I still have a few questions. Firstly on step 3, I was unable to delete the registry key, as the first command resulted in error. However I skipped step 3, after trying to troubleshoot it and went on. Next, on step 4 I tried to install the Minecraft Launcher on the xbox app, but it still had an error. When I tried the link for minecraft java that you provided, it worked and I was able to get into Minecraft. Do you know why this would happen? Thank you for your help.

Answer 2

Hi ,

I'm sorry for what you're going through, I'll try to help solve the problem.

1. Uninstall the Xbox app from Settings.
2. Then, open Windows PowerShell and run these commands one at a time:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Get-AppxPackage gamingservices -allusers | remove-appxpackage -allusers

Get-appxpackage Microsoft.GamingServices | remove-AppxPackage Microsoft.XboxApp | Remove-AppxPackage xboxapp | Remove-AppxPackageThenRestart your computer and follow the steps below:

3. Press Windows logo + X and click Command Prompt (Admin).

reg delete HKEY_LOCAL_MACHINE\system\currentcontrolset\services\GamingServices /f

reg delete HKEY_LOCAL_MACHINE\system\currentcontrolset\services\GamingServicesNet /f

4. In the command prompt, type the command below and press Enter.

Dism /online /cleanup-image /restorehealth

Once the scan is complete, type the command below in the command prompt and press Enter.

SFC /Scannow

Once the scan is complete, restart your computer to determine the issue.

Reinstall the Xbox app by following the link.

https://aka.ms/XboxInstaller

Install Minecraft Launcher on link open install Minecraft java or bedrock:

Minecraft Bedrock: https://aka.ms/minecraftClientGameCoreWindows

Minecraft Java: https://aka.ms/minecraftClientWindows

After installation, sign in with Microsoft to test.

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