I didn't use the Azure account attached to my personal e-mail for a long time, now it says the tenant has been blocked due to inactivity...

Question

I didn't use the Azure account attached to my personal e-mail for a long time, now it says the tenant has been blocked due to inactivity...

Clint 0

I'm getting this message:
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

I've tried logging in through an incognito window, tried logging in/out, keep getting the same error. I'd prefer to not have to create a new e-mail account just for setting up a new Azure profile. Can I get something reset so I can use this Azure account?

Thanmayi Godithi 8,870 Reputation points Microsoft External Staff Moderator

2026-03-30T09:55:27.8+00:00

Hi Clint ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.