old xbox account recovery

Question

hello, i have an old xbox account i used to use a long time ago maybe back around late 2016 and i have not been able to get into it because i forgot the email password and phone number but i remember the user name of it. I really wish for someone to help get it back as it would mean a lot

Answer 1

Hello Ty Searcy,

Welcome to Microsoft Q&A forum.

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Answer 2

To recover an old Xbox account, recovery must go through the Microsoft account that owns the gamertag. Since the email password and phone number are forgotten, follow these steps:

1. First, try standard account recovery
   • Go to Recover your account: https://account.live.com/password/reset (from the article "My username and password have stopped working").
   • Enter any email address, phone number, or Skype name that might be linked to that Xbox account.
   • Make sure the email domain is correct (for example, outlook.com, hotmail.com, live.com, or country variants like outlook.co.uk). Small spelling differences in the name (like rachel vs rachael) also matter.
   • If one alias is not recognized, try any other possible alias or phone number that might have been on the account.
2. If the password reset options don’t work
   • If the verification options shown (email/phone) are not accessible, or the password reset keeps failing, use the Sign-in Helper mentioned in the “I can't sign in to my Microsoft account” article: https://go.microsoft.com/fwlink/?linkid=2214157.
   • If the username/email is not recognized at all, follow the guidance in My username and password have stopped working to confirm the address and domain.
3. Use the Microsoft account recovery form (ACSR)
   • If normal reset fails, fill out the Account recovery form: https://go.microsoft.com/fwlink/?linkid=2288285 (see “Help with the Microsoft account recovery form”).
   • Complete it from a device and location where that Xbox account was commonly used (for example, the old Xbox console at home). This increases the chance of success.
   • Provide as much detail as possible:
     • Old passwords that might have been used.
     • Details of any Outlook/Hotmail use on that account (contacts, exact subject lines, approximate dates).
     • Xbox details: the hardware ID of a console that was frequently used with that account, if available.
   • Answer every question you can; wrong answers do not count against the request, but more correct detail improves the chance of recovery.
4. If the account still cannot be recovered
   • If the recovery form is repeatedly rejected and there is no access to the old security info, support agents cannot bypass the automated recovery process or manually reset the account, as stated in the recovery-form guidance.
   • In that case, the old Microsoft/Xbox account cannot be restored and a new Microsoft account and Xbox profile would be required.

For additional help, Microsoft Support can be contacted using any working Microsoft account (even a newly created one), but they are still bound by the same recovery rules and cannot override them.

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References:

• My username and password have stopped working
• Help with the Microsoft account recovery form
• I can't sign in to my Microsoft account
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A