What’s this Bill on my credit card from

Question

I have a charge on my credit card from Microsoft-G139511751 msbill . InfoWA

can you please tell me what this bill is for?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you notice an unknown charge on your Microsoft account, first visit your Order History page to see which product or service you are being charged for.

To do this, sign in with your Microsoft account here:

https://account.microsoft.com/billing/orders

If you understand why you were charged, you can go to the Subscriptions page to review, manage, or cancel your subscription to avoid future charges.

If you still can’t determine the reason for the charge, run the troubleshooter in the article below to help investigate why you were billed.

Use our troubleshooter to help you understand why you have been charged.

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If you are still having trouble, it is recommended to get in touch with the Microsoft accounts & billing support directly using the link below.

Go to this page: https://support.microsoft.com/en-us/home/contact

Type Talk to an agent then click Get Help.

At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.

Select Other Products then Billing and Account Profile questions then Confirm.

Click Chat with a support agent in your web browser.

Answer 2

The specific charge can’t be identified from the description alone, but it can be investigated directly in Microsoft’s billing systems and, if needed, disputed.

Use these steps:

1. Check Microsoft order history
   • Go to the Microsoft Store & billing help area and follow the Order history guidance to sign in and view all recent purchases associated with the Microsoft account that might be linked to that card.
   • Compare the date and amount of the credit card charge with items in Order history and any Microsoft 365 or other subscriptions.
2. Investigate the billing charge
   • Follow the steps in How to investigate a billing charge from Microsoft to match the card descriptor (for example, “msbill”) and amount to a specific Microsoft subscription, app, or service.
3. Look for subscriptions or duplicate/automatic charges
   • If the charge is tied to a Microsoft 365 or other subscription, use Manage subscriptions from Microsoft Store & billing help to review, change payment method, or cancel the subscription so future charges stop.
4. If the charge is not recognized
   • If no matching order or subscription is found and the charge is not recognized, use the contact options under Microsoft Store & billing help to reach Microsoft Support and provide the date, amount, and card descriptor so they can look it up.
   • If Microsoft Support cannot locate the charge on any of the accounts checked, contact the card issuer to dispute the transaction as potentially fraudulent and follow their guidance (they may block the card and issue a new one).
5. Refund options
   • If the charge is found and is for a Microsoft subscription that should not have renewed, review the refund guidance in Returns & refunds to see whether the transaction is eligible for a refund and submit a refund request if applicable.

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References:

• Microsoft Store & billing help
• How to investigate a billing charge from Microsoft