PL-300 Exam Stopped – Request for Review and Reschedule

Question

I had my PL-300 exam scheduled today at 6:30 AM IST. However, the exam was delayed and started around 6:50 AM.

During the check-in and initial phase, I was contacted by three different proctors:

• The first proctor asked me to re-upload images of my testing space and show the room again via camera.
• The second proctor repeated similar verification steps.
• The third proctor revoked my exam within approximately 2 minutes of starting, citing phone access. This is incorrect, as I had clearly demonstrated before the exam that my phone was placed out of arm’s reach and remained inaccessible throughout. Additionally, I did not move out of the webcam’s view or look around at any point during the exam.

I complied with all instructions provided by each proctor and ensured that my testing environment met the required guidelines.

My case number is [Moderator's note: personal information removed]. I request you to:

1. Review my case and clarify the reason for revoking the exam.
2. Check the proctoring session recordings for verification.
3. Reschedule my exam at the earliest convenience or provide a voucher so I can reschedule it myself.

I would appreciate a prompt resolution to this issue.

Moved from: Microsoft 365 and Office | Install, redeem, activate | For education | Other

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

As you seem to already have opened a case with Pearson Vue, you need to wait for them to complete their investigations

Answer 2

Exam revocation and any request for review, vouchers, or rescheduling cannot be handled directly in the exam session or via community forums; they must go through official support channels so the session recording and proctor report can be investigated.

For an online proctored Microsoft Certification exam (such as PL-300) delivered via Pearson VUE/OnVUE:

1. Understand why an exam may be revoked
   • During online exams, candidates are continuously monitored by video and audio, and must comply with the Candidate Rules Agreement.
   • If a proctor believes the rules have been broken (for example, suspected phone use or other unauthorized materials, or someone else in the room), they can terminate the exam and report the incident to Microsoft. The exam may then be invalidated and, in serious cases, the candidate may be banned from the program.
   Reference policy:
   • Online exams are recorded and monitored; if the Candidate Rules Agreement is suspected to be broken, the proctor terminates the exam and reports the infraction to Microsoft, along with audio/video evidence. The exam may be invalidated, and Microsoft may decertify or ban the candidate.
2. Who to contact about a revoked or interrupted online exam
   • During the exam: If there are technical issues or confusion about proctor actions, Pearson OnVUE Support live chat must be used.
   • After the exam: For any issues after the exam has ended (including revocation disputes, score concerns, or reschedule/voucher requests), Microsoft Credentials support must be contacted.
   From the documented guidance:
   • If there is an issue after the exam, contact Microsoft Credentials support.
   • If technical issues occur before or after the online proctored exam, contact certification support; for issues during the exam, use Pearson OnVUE Support live chat.
3. How to request a review and reschedule/voucher
   Using the case number already obtained (for example, 36537251), the next steps are:
   1. Go to Microsoft Credentials support: https://learn.microsoft.com/en-us/credentials/support/help.
   2. Open or update a support request, referencing the existing case number.
   3. Clearly state that the exam was revoked by the proctor, that all rules were followed, and request:
      • A review of the proctor’s report and session recording.
      • Clarification of the revocation reason.
      • A reschedule or voucher if the revocation is determined to be in error or if Microsoft grants an exception.
   Only Microsoft and Pearson VUE can review the recording and proctor notes and decide whether to reinstate the exam, issue a voucher, or allow a free reschedule.
4. Future exam considerations
   • Ensure the phone is out of arm’s reach and visible during the room scan, and do not interact with it at any time unless explicitly instructed by the proctor (for example, if Pearson VUE calls from their documented number).
   • Remain in full view of the camera for the entire exam and follow all proctor instructions.
   • If any misunderstanding occurs during the session, use the OnVUE chat immediately to clarify.

These steps align with the documented online exam, security, and support processes for Microsoft Certification exams and are the supported path to resolve a revoked-exam situation and request rescheduling or a voucher.

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References:

• About online exams with Pearson VUE
• Frequently asked questions (FAQs) about online proctored exams
• Exam and assessment lab security policy
• Exam duration and exam experience
• An Important Update on Microsoft Training and Certification
• Frequently asked questions about exam accommodations
• How to reschedule the exam - Microsoft Q&A