What is wrong with this file to Upload to Microsoft Store for a Product

Question

What is wrong with this file to Upload to Microsoft Store for a Product.

Can you help me?CSV Image.jpg

Answer 1

Hello Rui Oliveira, thanks for reaching out.

Could you share the exact error message that Partner Center shows when the upload fails? The attached image doesn't show what went wrong on their end.

Also, what type of app are you submitting (MSIX, MSI/EXE, or PWA)?

With that info we should be able to figure out what's off with the file.

Answer 2

The most common issues that prevent a CSV from being accepted for Microsoft Store product listings are:

1. Wrong encoding
   • The file must be saved as CSV UTF-8 (Comma delimited).
   • In Excel, use Save As → CSV UTF-8 (Comma delimited) (*.csv).
   • If the CSV is not UTF‑8, the import can fail even if the content looks correct.
2. Template/column changes
   • The CSV structure must match exactly the template exported from Partner Center.
   • Import fails if:
     • Required fields/columns were deleted.
     • New columns were added.
     • Column names were changed.
   • If you changed any headers, re‑export the listing CSV from the Store listing page and copy your values into that file without altering field names.
3. Empty or missing required fields
   • Errors such as:
     • "The .csv file is empty. Please ensure that the file has the required info."
     • "Description is missing" or "Description field is required"
     • "Applicable license terms is missing" or "Applicable license terms field is required"
   • Make sure required fields (for example, Description, Applicable license terms) contain non‑blank text (not just spaces).
4. Language code problems
   • If you edited language codes or removed languages, you can see errors like:
     • "The language codes are either invalid or listing is not available for the languages. Please use the most recent template by exporting the listing."
     • "All the selected languages are not present in the imported .csv file. Please use the most recent template by exporting the listing."
   • Fix by exporting the latest CSV from Partner Center after selecting the languages you want, and do not change the language codes.
5. Multiple CSVs or wrong folder structure (for first import)
   • For MSI/EXE apps, the first time importing a listing you must upload a folder that contains:
     • Exactly one CSV file (the exported template, edited).
     • Any image assets referenced in the CSV.
   • If there is more than one CSV in the folder, or assets are missing, the import can fail.
6. File format not truly CSV
   • Ensure the file is not actually an XLSX or another format renamed to .csv.
   • Values must be comma‑separated; if a value contains commas, it must be wrapped in double quotes.

To resolve:

1. Re‑export the listing CSV from Partner Center for the product.
2. Copy your data into that file without changing column names or language codes.
3. Ensure required fields (Description, license terms, etc.) are filled.
4. Save as CSV UTF‑8 (Comma delimited).
5. Re‑upload (or upload the folder with the single CSV and assets, if it’s the first import).
6. If the portal shows “Import failed,” download or view the error report there; it will list the exact field/row causing the problem so it can be corrected and re‑uploaded.

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References:

• Import and export store listings for MSI/EXE app
• Import and export store listings for MSIX apps
• Import and export store listings for PWAs