Tenant blocked due to inactivity, can't sign in to request support

Question

I signed up for Azure a few years ago but never ended up using it. Came back to it today and my tenant is blocked due to inactivity. I'm the admin but I can't get into the portal, Entra, or even open a support ticket since everything requires signing in first.

Error details for reference:

• Trace ID: pii removed
• Correlation ID: pii removed
• Timestamp: 2026-03-29 12:42:46Z

Answer 1

Solved
Thanks to whoever unblocked me.

Answer 2

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Answer 3

The error AADSTS5000225: This tenant has been blocked due to inactivity means the tenant has been put into an inaccessible state and, after a short period, is permanently deleted.

Key points from the documented behavior:

1. When a tenant is blocked due to inactivity, sign-in to that tenant (portal, Entra, apps) is expected to fail with this error.
2. Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
3. After 20 days in this blocked state, the tenant is deleted and cannot be recovered.

Because sign-in is blocked, the documented path is:

1. Have the tenant administrator contact Microsoft support directly (phone) to request reactivation within the 20‑day window. Use the global support phone numbers listed here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
2. Do not open multiple cases; wait for the decision on the first request.

If the tenant has been blocked for more than 20 days, it is deleted and cannot be restored. In that case, the only option is to work with or create a different tenant.

Some community answers also note:

• If the tenant is still recoverable, it may be possible to:
  • Try signing in directly to Entra at https://entra.microsoft.com/, then go to Entra ID → Overview → Manage tenants and work with or create a new tenant.
  • Use a tenant-specific Azure portal URL such as https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com to ensure the correct tenant is targeted.
• If the tenant is already beyond the recovery window, creating a new tenant and then using that tenant’s domain (for example, https://portal.azure.com/xxx.onmicrosoft.com) is the way forward.

Given that sign-in is blocked for the affected tenant, the only supported way to attempt recovery is to contact Microsoft via the global support phone numbers within the allowed 20‑day period. After that, the tenant is not recoverable and a new tenant must be used.

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References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A