Lost access to the authenticator app and am locked out

Question

Hi, I am unable to get logged back into one of my tenants as a global administrator because my Microsoft Authenticator app was lost and I found out my tenant only had this form of verification configured on the global admin account. I do not have any other global administrator accounts so I am currently experiencing a total lockout.

Since I cannot get into the tenant, can someone with Microsoft in this forum assist me with opening a case to the Data Protection Team? @Raja Pothuraju or @Sridevi Machavarapu perhaps?

Many thanks

Answer 1

Hello Wendy de R,

Thanks for sharing the requested details in Private messages tab.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.