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getting error message 0x800704cf even tho I'm connected to internet

Diane Schulman 20 Reputation points
2026-03-29T15:01:43.8766667+00:00

I cannot save word documents because I am asked to sign in. When I do so, it says I am not connected to internet, even tho I am connected to internet. Also not able to send or receive emails.

Microsoft 365 and Office | Word | For home | Windows
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  1. EmilyS726 222.5K Reputation points Independent Advisor
    2026-03-29T15:37:57.1466667+00:00

    Can you go check your Windows Settings > Windows update, and see if you might have  KB5085516 available to install?

    KB5085516 was released on March 21st to address Microsoft account sign in issue among some apps caused by KB5079473 https://support.microsoft.com/topic/march-21-2026-kb5085516-os-builds-26200-8039-and-26100-8039-out-of-band-09e85404-1cb6-4ed4-9ca5-3e40d74307b9

    2 people found this answer helpful.

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  1. Norrette Elsworth 10 Reputation points
    2026-03-29T16:24:34.84+00:00

    The BST change IS the answer to this problem. For some reason Microsoft now needs to know the location of my PC (it's hardly portable!) Once I tried to add a near enough location ... my Outlook has finally connected.

    It's in your Microsoft account - attached devices.

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