I replaced my old mac and no longer have access to it.

Question

help me please, I would like to transfer my Office Home 2024 license to my new device.

Answer 1

Hello !

The AI answer is partially correct. You just need to go to https://account.microsoft.com/services and log in with your Microsoft account. Scroll to the bottom of the page, and find "Products you've purchased".

You should see Office 2024 here. Just click on the "Install" button and follow the steps.

You should get a .pkg file, install it on your Mac. Once done, launch any Office app and log into your Microsoft account. You should get your license back.

Please let me know if you have any other question !

Answer 2

To transfer an Office Home 2024 (one-time purchase) license from an old Mac to a new Mac when the old device is no longer available, follow these steps based on how perpetual Office licenses work on Mac:

1. Confirm license type and transfer rights
   • Office Home one-time purchases (such as Office Home 2024, similar to Office 2021/2019/2016) are licensed for installation on a single computer at a time.
   • These licenses can be moved to another computer owned by the same person, but not more than once every 90 days, except in case of hardware failure.
   • When moved, the software must be removed from the prior computer and no copies retained. In this case, the old Mac is replaced, so the license is effectively being moved.
2. Install Office on the new Mac
   • On the new Mac, download and install the correct Office for Mac installer for perpetual (one-time) licenses. For example, for perpetual Office versions, use the appropriate installer package such as:
     • Office 2024 for Mac Installer (for products such as Office Home 2024 or Volume License)
   • From the context, installers are provided as:
     • “Office 2024 for Mac Installer” for products such as Office 2019 Home & Business, or Volume License.
   • Once downloaded, open the package and complete the installation.
3. Activate Office on the new Mac
   • After installation, open an Office app (for example, Word).
   • Sign in with the same Microsoft account that was used to redeem or associate the Office Home 2024 license.
   • The apps will activate against that account. If activation fails with a “maximum number of activations” type message, proceed to step 4.
4. Handle activation limit / transfer requirement
   • For one-time purchase Office versions (Office 2024 behaves like Office 2021/2019/2016 in this respect), if the license has already been activated on another device, activation on a new device may show an error that the maximum number of activations has been reached.
   • In such cases, the transfer is allowed if the Software License Terms are followed. For earlier versions, the documented method is:
     • Activate by telephone on the new device when prompted.
   • Because the old Mac is no longer accessible to uninstall Office, the activation system may still think the license is in use. Phone activation allows the license to be re-associated with the new Mac in line with the transfer terms.
5. Review the Software License Terms (optional but recommended)
   • On the new Mac, after Office is installed, open an Office app (such as Word).
   • Go to File > Account > About [program name] > View the Microsoft Software License Terms.
   • For prior perpetual versions (Office 2019/2016), transfer terms are under section 3. Transfer to a Third Party; similar transfer language applies to moving the license between devices owned by the same person.
6. If the license was originally tied to a different account or store
   • If Office was originally obtained via Mac App Store or a different Microsoft account, remove any old license remnants and reinstall using the correct installer and account:
     • Remove Office apps from Applications (move Word, Excel, PowerPoint, Outlook to Trash) if needed.
     • Optionally use the License Removal Tool for older Mac perpetual licenses (Office 2016/2019 for Mac) if upgrading or changing license.
     • Reinstall using the appropriate Office for Mac installer and sign in with the correct Microsoft account.

Once these steps are completed, Office Home 2024 should be active on the new Mac, and the license will be considered transferred from the old device to the new one.

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References:

• Transfer your Office license to another device or another person
• Activate Office after reinstalling or installing on a different device
• Microsoft Office activation and the Mac App Store