This tenant has been blocked due to inactivity

Question

Hi! Please help with a sign in issue when trying to access portal.Azure.Com. All support seem to point at support request in the Azure portal which I'm not able to get to since I'm blocked right after login.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: xxxxx Correlation ID: xxxx Timestamp: 2026-03-29 15:05:11Z

Br Henrik

Answer 1

Hello Henlar,

Thanks for sharing requested details in Private messages tab.

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

Answer 2

Hi @Henlar ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.
• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 3

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra/Azure tenant is in an inactive state and sign-in is intentionally blocked as part of the tenant lifecycle.

Key points from the tenant lifecycle behavior:

• When a tenant is marked inactive, sign-ins are blocked and this exact error is expected.
• Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
• If the tenant remains inactive for more than 20 days after being blocked, it is permanently deleted and cannot be recovered.

Actions depend on how long the tenant has been inactive and what access is available:

1. If the tenant has been blocked for less than 20 days
   • A tenant administrator must contact Microsoft support to request reactivation.
   • Use the global support phone numbers listed in the documentation to open a case, since the Azure portal itself is not accessible in this state.
   • Do not submit multiple assistance requests for the same tenant; wait for Microsoft’s response on the existing case.
2. If the tenant has been blocked for more than 20 days
   • The tenant is deleted after 20 days of being inaccessible due to inactivity and is not recoverable.
   • In this case, a new tenant must be created and configured.
3. If sign-in issues are browser-related rather than lifecycle-related
   • Some users with similar symptoms have resolved access issues by:
     • Signing out of all Microsoft accounts in the browser.
     • Clearing all site data/cookies.
     • Trying again in a fresh/incognito browser session.
   • If the tenant is truly blocked due to inactivity, these steps will not bypass the lifecycle block, but they can help rule out cached-session problems.

If the tenant is still within the 20‑day reactivation window, the only supported path to unblock it is for a tenant admin to contact Microsoft using the published support channels outside the Azure portal.

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References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Can not access Azure - Microsoft Q&A