I am getting the same error.

Question

I am getting the same error on my MAC. I purchased Microsoft 365 Personal. I am able to install it successfully but get the error when trying activate. Can’t call and talk with someone to resolve this. HELP

AADSTS500200: User account '******@icloud.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Answer 1

Hello, Please use the instruction here: https://support.microsoft.com/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193 Download and run the license removal tool to clear the cached business credential, this should then allow you to sign in using your personal Microsoft account.