I would like assistance connecting my Airbuds to my laptop.

Question

I am having trouble pairing them via Bluetooth, as the device is either not appearing in the available devices list.

Answer 1

Hi Mohammed Akbarali,

Thank you for reaching out. If your Airbuds are not appearing in the Bluetooth device list on your Windows 11 laptop, this usually means the earbuds are not in pairing mode or Bluetooth needs to be refreshed on the system. In addition to Q&A Assist's answer, please try the verified list of checking steps below:

1, Put the Airbuds in pairing mode

• Fully charge the Airbuds.
• Remove them from the case and press/hold the pairing button (or touch both earbuds) until the indicator light flashes.
• If previously connected to a phone, turn Bluetooth off on that phone.

2, Refresh Bluetooth on Windows

• Open Settings > Bluetooth & devices
• Turn Bluetooth Off, wait 10 seconds, then turn it On
• Select Add device > Bluetooth and wait for the Airbuds to appear.

3, Restart Bluetooth services

• Press Win + R, type services.msc
• Restart Bluetooth Support Service
• Confirm the Startup type is set to Automatic.

Consider running the Bluetooth troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run Bluetooth and follow the on‑screen prompts.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Use the following steps in Windows 11 to get the earbuds to appear and pair over Bluetooth:

1. Verify Bluetooth is turned on
   1. Select Start > Settings > Bluetooth & devices.
   2. Make sure the Bluetooth toggle is turned On.
2. Put the earbuds into pairing mode
   • Follow the earbud manufacturer’s instructions to enter pairing mode (often involves placing them in the case, opening the lid, and pressing/holding a button until a light flashes).
   • Ensure the earbuds are close to the laptop while doing this.
3. Add the earbuds again
   1. In Settings > Bluetooth & devices, select Add device.
   2. Choose Bluetooth.
   3. Wait a few seconds for the earbuds to appear in the list, then select them to pair.
4. If the earbuds still do not appear, remove any old pairing and retry
   1. In Settings > Bluetooth & devices, locate the earbuds if they are listed.
   2. Select More options (…) > Remove device.
   3. Select Add device again and choose Bluetooth, then select the earbuds when they appear.
5. Check the earbuds’ battery
   • Charge the earbuds and case fully.
   • Turn them off and back on, then repeat the pairing steps.
6. Restart Bluetooth and Windows
   1. Go to Start > Settings > Bluetooth & devices.
   2. Turn Bluetooth off, wait 10 seconds, then turn it on again.
   3. Try pairing once more.
   4. If it still fails, select Start > Power > Restart, then repeat the pairing steps.
7. Run the Bluetooth troubleshooter
   • On Windows 11, run the automated Bluetooth troubleshooter in the Get Help app using the Run the troubleshooter in Get Help link in the Bluetooth support article. It will run diagnostics and attempt to fix Bluetooth problems.

If the earbuds still do not show up after these steps, check the manufacturer’s documentation for any device-specific pairing requirements.

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References:

• Troubleshoot Bluetooth not connecting in Windows
• Fix Bluetooth problems in Windows
• earbuds wont pair - Microsoft Q&A