subscription, account, billing

Question

I have a Microsoft*Microsoft 365 P425-6816830WA charge on my credit card. what is it for? what am I paying $106.99 for?

thank you,

Chet Harvey

Answer 1

1

That code indicates that is a yearly subscription for Microsoft 365 (Office)

If you have not signed up to a subscription for Microsoft 365, follow the steps on this link to check your eligibility for a refund and cancel the Microsoft 365 subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

2

If you are unable to find the Microsoft 365 subscription on your account, this forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

3

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The description Microsoft*Microsoft 365 P425-6816830WA on a credit card statement indicates a Microsoft 365-related charge processed by Microsoft. Common reasons for such a charge include:

1. An active Microsoft 365 subscription with recurring billing turned on.
2. A Microsoft 365 subscription that was renewed automatically at the end of its term.
3. A subscription or purchase made by someone else who has access to the same payment method (for example, a family member) using a Microsoft account.

To see exactly what this $106.99 charge is for and which account or subscription it belongs to:

1. Go to the Manage your payments page of the Microsoft account dashboard using this link: https://go.microsoft.com/fwlink/?linkid=2246882.
2. Sign in with the Microsoft account that might be associated with the card.
3. Locate the charge in the list of payments and select Investigate next to it. This will walk through the most likely causes and show which subscription or purchase generated the charge.

If the charge is not recognized after checking all Microsoft accounts that might be using this card, use the same page and the built-in troubleshooter (Start on the “How to investigate a billing charge from Microsoft” page) to narrow down the cause. If it still cannot be matched to a known subscription, contact Microsoft Support from the billing help pages, or contact the card issuer to dispute the charge as potentially unauthorized.

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References:

• How to investigate a billing charge from Microsoft