XT-2400 Epson tank printer not printing the yellow and blue ink

Question

XT-2400 Epson tank printer the yellow and blue ink are not printing , have plenty of ink and have run the head cleaning and the nozzle check and it still is not working

Answer 1

Hello

Can you run a test page directly from the printer itself, via the printer's local LCD screen menu, not via the computer. If the issue is there too, you don't need Microsoft support. You need to contact Epson support instead. https://epson.com/Support/Printers/sh/s1

Otherwise, if the issue is unique to your Windows computer only, I would suggest that you install the driver from Epson for this model, see if that makes any difference.

https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2400/s/SPT_C11CJ67201?review-filter=Windows+11

Note: These are not Microsoft websites/URLs, but they are the official OEM/manufacturer sites.

Answer 2

On Windows, focus on ruling out a Windows/driver issue before assuming a hardware failure in the printer.

1. Confirm Windows sees the printer correctly
   • Select Start > Settings > Devices > Printers & scanners.
   • Make sure the Epson XT-2400 is listed and selected as the active printer when printing.
   • If it is missing or shows errors, remove it and add it again:
     • Select the printer > Remove device.
     • Then select Add a printer or scanner, wait for Windows to find it, select it, and choose Add device.
2. Reinstall or update the printer driver
   • Select Start > Device Manager.
   • Expand Printers.
   • Right‑click the Epson XT-2400 and select Update driver.
   • If no update is found, right‑click again and select Uninstall device, then restart the PC so Windows can reinstall the driver automatically.
   • If the printer is still not working correctly, install the latest driver from the manufacturer as described in Download and install the latest printer drivers.
3. Clear and reset the print spooler (in case of stuck or corrupt jobs)
   • In the taskbar search box, type services and open Services.
   • On the Standard tab, double‑click Print Spooler.
   • Select Stop, then OK.
   • In the search box, type %WINDIR%\system32\spool\printers and open that folder.
   • Delete all files in that folder (this removes stuck print jobs).
   • Go back to Services, double‑click Print Spooler, select Start.
   • Set Startup type to Automatic, then select OK.
4. Test again from Windows
   • In Settings > Devices > Printers & scanners, select the Epson printer > Manage > Print a test page.
   • If yellow and blue are still missing on the Windows test page after driver reinstall and spooler reset, the issue is likely with the printer hardware (ink system, print head) rather than Windows. At that point, follow Epson’s hardware troubleshooting or service options.

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References:

• Fix printer connection and printing problems in Windows
• Fix printer not found and printer not recognized errors in Windows