Hi Rodolfo,
Thank you for reaching out. I understand how frustrating it can be when your system won’t start properly, especially when the error message isn’t very clear.
Before we go further, could you please let me know if you currently can get into Windows at all or are you stuck in Recovery or a boot loop?
If you’re stuck in Recovery or unable to boot, please try the following:
- Power on the device and interrupt startup 2–3 times (hold the power button to turn it off while Windows is loading).
- When you see Preparing Automatic Repair or Recovery, select: Troubleshoot > Advanced options > Startup Repair and let it complete.
- If the issue persists, open Command Prompt from Advanced options and run:
chkdsk C: /f
If you can get into Windows, please open Command Prompt as Administrator and run:
sfc /scannow
Then run:
chkdsk C: /f
You may be asked to restart, please allow the scan to finish. These steps are intended to repair the system and will not erase your data.
Please feel free to keep me updated. I'm here to help.
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