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How to restore my authenticator codes

mika hara 0 Reputation points
2026-03-29T17:23:15.6666667+00:00

On my old phone I used the microsoft authenticator for my roblox account and when I got my new phone and redownloaded the microsoft authenticator, despite logging in I haven’t gotten my codes back so I can’t access any features that require an authenticator code on roblox. How can I restore my codes on my new phone?

Microsoft Security | Microsoft Authenticator
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  1. Q&A Assist
    2026-03-29T17:23:29.6933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Microsoft Authenticator codes can only be restored on a new phone if they were backed up on the old phone and the same platform and backup account are used.

    1. Confirm backup and platform
      • Authenticator backups are platform-specific. An iOS backup cannot be restored to Android and vice versa.
      • For iOS, backup uses iCloud; for Android, backup uses a personal Microsoft account.
    2. If both old and new phones are iOS On the old iPhone (where Authenticator worked):
      1. Enable iCloud Drive.
      2. Enable iCloud Keychain.
      3. Enable iCloud Backup and make sure Authenticator is turned on in the Saved to iCloud list.
      4. Make sure Authenticator is version 6.8.33 or later and open the app at least once.
      On the new iPhone:
      1. Uninstall and reinstall Microsoft Authenticator.
      2. Open Authenticator and sign in with the same iCloud/Apple ID and Microsoft account used for backup.
      3. The backup should appear and restore your accounts.
    3. If both old and new phones are Android
      • On the new phone, open Authenticator and choose Restore from backup or Begin recovery before signing in.
      • Sign in with the same personal Microsoft account that was used for backup.
      • If Restore from backup is not visible, remove or sign out of all accounts in Authenticator, then try again.
    4. What actually gets restored
      • For 3rd party accounts like Roblox that use a one-time password (TOTP) code, the OTP codes are restored if they were included in the backup.
      • If no backup exists, the codes cannot be recovered from Authenticator; the Roblox account’s 2FA must be reset directly with Roblox support or via their recovery options.
    5. If restore still fails
      • Verify iCloud (iOS) or Microsoft account (Android) access and backup settings.
      • If unable to restore for any reason, re-add the Roblox account to Authenticator using Roblox’s 2FA setup or recovery process.

    References:

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