Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Locked out of Azure Tenant: AADSTS5000225 (Blocked due to inactivity) & AADSTS5000228
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Janis Cirulis
0
Reputation points
Hello Microsoft Support Team,
I am trying to apply for the Microsoft for Startups program using my private Microsoft account, but I am completely locked out of my Azure tenant. I would like to keep my existing tenant name, but it appears to have been suspended due to inactivity, and I cannot access the portal to create a support ticket.
When I try to sign in, I receive the following two error codes:
Error 1 (Inactivity Block):
- Error Code: AADSTS5000225 (Tenant has been blocked due to inactivity)
Trace ID: PII
Correlation ID: PII
Timestamp: PII
Error 2 (Access Denied):
Error Code: AADSTS5000228 (Access to tenant is denied)
Tenant ID: PII
Trace ID: PII
Correlation ID: PII
Timestamp: PII
Could you please help me reactivate this tenant so I can proceed with my Microsoft for Startups application?
Thank you for your assistance!Hello Microsoft Support Team,
I am trying to apply for the Microsoft for Startups program using my private Microsoft account, but I am completely locked out of my Azure tenant. I would like to keep my existing tenant name, but it appears to have been suspended due to inactivity, and I cannot access the portal to create a support ticket.
When I try to sign in, I receive the following two error codes:
Could you please help me reactivate this tenant so I can proceed with my Microsoft for Startups application?
Thank you for your assistance!
Microsoft Security | Microsoft Entra | Microsoft Entra ID
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Thanmayi Godithi 9,045 Reputation points Microsoft External Staff Moderator2026-03-30T13:45:27.4466667+00:00 Hi Janis Cirulis ,
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the details requested over private message.
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Do let me know if you have any queries, we are happy to assist you further.
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