Sign-in failed Error code: AADSTS5000224 when logging in to Azure portal

Question

Sign-in failed Error code: AADSTS5000224 when logging in to Azure portal

Zachary Johnson 0

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:

Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-03-30T10:25:43.89+00:00

**Zachary Johnson**Thank you for reaching out to Microsoft Q&A.

To verify the root cause and resolve the issue, I’ll need a few details to coordinate with our engineering team. Please share the requested information into private message, as it contains personally identifiable information (PII):

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.

Thanks
Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-04-03T07:30:53.3433333+00:00

Zachary Johnson

Could you please provide an update into private message?

1 answer

Your answer

Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-03-30T10:25:43.89+00:00

**Zachary Johnson**Thank you for reaching out to Microsoft Q&A.

To verify the root cause and resolve the issue, I’ll need a few details to coordinate with our engineering team. Please share the requested information into private message, as it contains personally identifiable information (PII):

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.

Thanks
Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-04-03T07:30:53.3433333+00:00

Zachary Johnson

Could you please provide an update into private message?

Answer 1

Hi Zachary Johnson,

Welcome to Microsoft Q&A,

This error means the email address you registered with was likely previously associated with an older Microsoft Entra tenant that has since been flagged as inactive. When you sign in at portal.azure.com, your browser gets redirected to that old, blocked tenant instead of the newly created one.

Try opening a private/incognito browser window and navigate directly using your tenant domain, which was generated during sign-up and looks like yourdomain.onmicrosoft.com. Check the confirmation email from your registration for this domain name, then go to:

https://portal.azure.com/yourdomain.onmicrosoft.com

This bypasses the redirect to the old blocked tenant and logs you into the new one directly.

Please Upvote and accept this answer if it helps!!

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Sign-in failed Error code: AADSTS5000224 when logging in to Azure portal

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