Need to change my office registration to my new computer and old computer is broken

Question

Hello, Need to change my office registration to my new computer and old computer is broken. WHo do I email or how do I reregister just this one new computer?

Answer 1

Hi,

Do you mean transferring your MS Office subscription from your old computer to a new one?

Which specific subscription do you have: Microsoft 365 Personal/Family, Microsoft Office 2024, etc.?

Can you log in to your account using the link below and check if you can see the subscription there?

https://account.microsoft.com/services

Answer 2

To move Office from a broken computer to a new one, install and activate it on the new device, then use phone activation if online activation fails.

Follow these steps:

1. Install Office on the new computer
   • If Office is a one-time purchase (for example Office Home & Student, Home & Business, or Professional 2016/2019/2021):
     • Go to https://account.microsoft.com/services and sign in with the same Microsoft account used to redeem/activate Office.
     • Find the Office product and select Install to download and run the installer.
   • If Office came preinstalled on the old PC and was activated with a Microsoft account, it should also appear on the same Services & subscriptions page.
2. Activate Office on the new computer
   • Open any Office app (for example Word) on the new computer.
   • If prompted, sign in with the same Microsoft account associated with the license.
   • If an error appears saying the maximum number of activations has been reached or similar, use phone activation:
     • In the activation wizard, choose Activate by telephone and follow the instructions.
3. License transfer rules (for one-time purchases)
   • Office Home & Business, Home & Student, and Professional one-time purchases can be transferred to another computer that belongs to the same owner, but not more than once every 90 days (except in case of hardware failure, where transfer can be done sooner).
   • When transferring, Office must be removed from the prior computer and no copies retained. Since the old computer is broken, the key point is that it is no longer in use.

No email contact is required in most cases; installation from the account page and activation (including by phone if needed) is the supported path. If activation still fails after phone activation, contact Microsoft support from the Office support site for further assistance.

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References:

• Activate Office after reinstalling or installing on a different device
• Transfer your Office license to another device or another person
• Find your Office apps in Windows
• Unlicensed Product and activation errors in Office
• Move my Home and Student 2016 to a new computer - Microsoft Q&A