Price change in subscription renewal

Question

Hi there,

I recently canceled my annual subscription by mistake and am now trying to resubscribe.

However, I noticed that the price has increased from AUD 109 (as stated in my auto-renewal email) to AUD 159. Could you please explain why the price has changed, and whether it’s possible to restore the original price in this case?

I’d really appreciate your help.

Thanks very much,

[Moderator Note: Personal Info Removed] 

Answer 1

The higher price appears because the previous AUD 109 rate was tied to the old plan/renewal and is only guaranteed until the end of that subscription term. Once an annual Microsoft 365 subscription is canceled and then purchased again, it is treated as a new purchase at the current market price, not as a continuation of the old contract.

For existing subscribers, price changes generally take effect at the next renewal, and the old price is honored only up to that renewal date. Canceling breaks that continuity, so the system offers the current price (AUD 159 in this case) for a new subscription rather than the former AUD 109 rate.

To see if any exception or refund is possible in this specific case (for example, if the cancellation was very recent or if there are regional offers such as “Family Classic” tiers in some markets), direct contact with Microsoft billing support is required so they can review the account and available options:

1. Go to https://support.microsoft.com/contactus/ and sign in with the Microsoft account used for the subscription.
2. Type “Chat with an agent” and select Contact support.
3. Choose Products and services, then the Microsoft 365 subscription category.
4. Select a billing/subscription topic and choose Chat with a support agent or Call me back.

Explain that the annual subscription was canceled by mistake and that the renewal email showed AUD 109. The billing agent can check whether any adjustment, refund, or alternative plan (where available) can restore a similar price, but this is not automatic and depends on eligibility and regional offers.

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References:

• Price changes to Microsoft Marketplace products
• Frequently asked questions about Copilot in Microsoft 365 subscriptions
• How to renew your Microsoft 365 subscription
• Switch between Microsoft 365 subscriptions
• overcharged for microsoft 365 family classic - Microsoft Q&A
• I received an e-mail offering 365 Family Classic option but cannot switch - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A