Product Terms site: Word/Print output always fails with error "We are sorry, an error occurred while processing your request."

Question

I’m experiencing a consistent error when trying to use the Word or Print output on the Product Terms site.

• Site: https://www.microsoft.com/licensing/terms
• Program: Microsoft Customer Agreement (MCA)
• Language: Japanese
• Effective Date: Any date (the issue reproduces for every date I select)

When I click on Word (or Print) to export the Product Terms, I get the following error:

We are sorry, an error occurred while processing your request. Operation Id: dfc5e51aaa7e3342bae698af76e7ed28

I have tried the following without success:

• Multiple browsers (Microsoft Edge, Google Chrome, etc.)
• InPrivate/Incognito mode
• Different languages (not only Japanese)
• Different network environments and devices

The issue reproduces 100% of the time for me.

Questions:

1. Is this a known issue with the Product Terms site (especially for MCA / Japanese)?
2. Is there any workaround to successfully export the terms to Word or another format?
3. If logs are needed, can you please investigate based on the Operation Id above?

If helpful, I can provide:

• Exact timestamps (with time zone) when the error occurred
• Browser versions and additional screenshots

Thank you in advance for your assistance.I’m experiencing a consistent error when trying to use the Word or Print output on the Product Terms site.

• Site**: https://www.microsoft.com/licensing/terms**
• Program**: Microsoft Customer Agreement (MCA)**
• Language**: Japanese**
• Effective Date**: Any date (the issue reproduces for every date I select)**

When I click on Word (or Print) to export the Product Terms, I get the following error:

We are sorry, an error occurred while processing your request.**
Operation Id: dfc5e51aaa7e3342bae698af76e7ed28**

I have tried the following without success:

• Multiple browsers (Microsoft Edge, Google Chrome, etc.)
• InPrivate/Incognito mode
• Different languages (not only Japanese)
• Different network environments and devices

The issue reproduces 100% of the time for me.

Questions:

1. Is this a known issue with the Product Terms site (especially for MCA / Japanese)?
2. Is there any workaround to successfully export the terms to Word or another format?
3. If logs are needed, can you please investigate based on the Operation Id above?

If helpful, I can provide:

• Exact timestamps (with time zone) when the error occurred
• Browser versions and additional screenshots

Thank you in advance for your assistance.