Request for Clarification on Income Tax (PPh) for Microsoft Subscription Billing in Indonesia

Question

Could you please clarify whether subscription billing for Microsoft applications in Indonesia is subject to income tax (PPh)? Additionally, if applicable, is the tax included in the billing amount or charged separately?

Answer 1

Dear @Kevin Julian,

Thank you for posting your question in the Microsoft Q&A forum.

Based on the information currently available, I only have the Tax Residency Certificate file referenced above. As this is a public forum, I’m unable to share tax‑related documents directly here. For security and compliance reasons, I will send the file to you via private message instead.

If the information I provide does not fully meet your expectations or does not match your local tax authority’s requirements, I recommend contacting Microsoft Support directly. A support agent will be able to collect the necessary details from your side and, if required, escalate or redirect your case to the Microsoft Billing team for further assistance.Find the appropriate phone number for your region here: Customer service phone numbers - Microsoft Support    

Thank you for your patience and understanding. If you have any further questions or need additional assistance after reviewing it, feel free to reply and I’ll be more than happy to help.

I'm looking forward to hearing from you.

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