Hi Onin Jose,
For better understanding your problem, can your laptop be charged if you completely shut it down?
If possible, please use another charger to see if it helps.
If you have further information, please feel free to let me know.
Charging error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 39%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOJ%3C/text%3E%3C/svg%3E)
Onin Jose
20
Reputation points
I was using my laptop and after it update, it's no longer charging. I tried to unplug and replug it but its really stopped on charging! This is giving me anxiety now cause i'll have exam soon.
Windows for home | Windows 11 | Performance and system failures
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V 6,340 Reputation points Microsoft External Staff Moderator2026-04-12T17:51:00.3966667+00:00 -
DaveM121 864.9K Reputation points Independent Advisor2026-03-30T05:43:42.77+00:00 1
Open Device Manager (accessible by right clicking your Start Button)
Expand the Batteries section
For each device in that section:
Right click and choose Disable
Wait a second or two, then right click and choose Enable
Close Device Manager
Restart (not shut down) your laptop then check if it is charging correctly.
2
If not, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.