microsoft ödemesi

Question

merhabalar iki kez microsoft ödemesi yaptım ama word programlarım çalışmıyor. tüm yolları denedim sebebini anlamadım. lütfen ödeme iadesi yapın.

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5307050948

Answer 1

1

Word'ü açın.

Word'ün sağ üst köşesinden Office'ten çıkış yapın.

Bilgisayarınızı yeniden başlatın (kapatmayın), ardından Office'e tekrar giriş yapın. Aboneliğiniz doğru şekilde tanınıyor mu?

2

Tanımlanmıyorsa, bu bağlantıdan Microsoft hesabınıza giriş yapın, aboneliğinizde belirtilen son kullanma tarihini kontrol edin, doğru şekilde listelenmiş mi?

https://account.microsoft.com/services/

Eğer doğru değilse, Ödemeler ve Faturalandırma bölümüne gidin, ödemenizin doğru şekilde işlendiği belirtiliyor mu?

Answer 2

This community and the provided guidance cannot access accounts, payments, or process refunds. Refunds and double charges for Microsoft 365 must be handled directly with Microsoft Billing Support.

Follow these steps:

1. Investigate the charges
   • Use the guidance in this article to identify what each Microsoft charge is for and which subscription it belongs to:
     • https://support.microsoft.com/en-us/account-billing/microsoft-tan-faturalama-%C3%BCcretini-ara%C5%9Ft%C4%B1rma-398c5328-364c-d5e4-ea8f-f5ad60562a93
2. Cancel extra or unwanted subscriptions
   • If there are two active Microsoft 365/Office subscriptions, cancel the one that is not needed using the step-by-step instructions here:
     • https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
3. Request a refund
   • For charges made in error or duplicate payments, request a refund following this article:
     • https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472
4. Contact Microsoft Billing Support (required for your case)
   • Because this involves real payments and possible duplicate charges, contact Microsoft directly:
     1. Go to https://support.microsoft.com/contactus/
     2. Sign in with the Microsoft account used for the purchase.
     3. Select the relevant product (for example, Microsoft 365).
     4. Choose a category such as “Billing and Payment updates” or “Manage my subscription”.
     5. Confirm and then choose “Chat with a support agent in your web browser” (or request a call back if available).
   • Provide the support agent with the dates, amounts, and last 4 digits of the card(s) that were charged so they can locate the payments and help with refund/credit.
5. Word not working after payment
   • After Microsoft confirms which subscription is active, ensure that Word is signed in with the same Microsoft account that owns the active subscription. If Word is signed in with a different account, the apps may appear unlicensed even though payment was made.

Do not post personal information such as full email addresses or phone numbers in public forums; share those only with Microsoft Support through the official support channel above when requested.

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References:

• investigate a billing charge - Microsoft Q&A
• Request a refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A