Domain Takeover

Question

Domain Takeover

Fred Mogotu 20

I am the IT Consultant for fred-law.com. The domain i stuck in a 'shadow tenant'(myittenantsc300) and the admin account does not exist. I have verified ownership via DNS TXT record. Please manually remove the domain from the old tenant so i can add it to my new one.

Raja Pothuraju 47,165 Reputation points Microsoft External Staff Moderator

2026-03-30T09:07:54.89+00:00
Hello @Fred Mogotu,

Based on your description, it seems that you are unable to verify your custom domain in your Entra ID tenant, even after correctly adding the TXT records in DNS.

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

Common verification issues

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://tenantidlookup.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option is to contact the Data Protection team via a support ticket to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.

To involve Data Protection team via a support ticket, I need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Custom domain Name:

Your tenant ID:

Contact Email address:

Contact Phone Number:

Country

TimeZone

Once you send me these details via private message, we can connect offline to discuss further and assist you in resolving this issue.

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Raja Pothuraju 47,165 Reputation points Microsoft External Staff Moderator

2026-03-30T09:07:54.89+00:00

Hello @Fred Mogotu,

Based on your description, it seems that you are unable to verify your custom domain in your Entra ID tenant, even after correctly adding the TXT records in DNS.

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

Common verification issues

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://tenantidlookup.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option is to contact the Data Protection team via a support ticket to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.

To involve Data Protection team via a support ticket, I need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Custom domain Name:

Your tenant ID:

Contact Email address:

Contact Phone Number:

Country

TimeZone

Once you send me these details via private message, we can connect offline to discuss further and assist you in resolving this issue.

Answer 1

Raja Pothuraju 47,165 Microsoft External Staff Moderator

Hello @Fred Mogotu,

The issue relates to an unable to verify custom domain name as it is verified in different directory in Azure.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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