change name

Question

I need to change my name. I entered 'WU' (my surname) into the given name field by mistake and need to correct it. How do I proceed?

Answer 1

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

For Microsoft Learn and Azure training-related profiles, the name shown on certificates and transcripts comes from the Microsoft Learn profile and/or the underlying Microsoft account.

To correct the given name from “WU” to the correct value, update the display name in the profile settings:

1. Open Microsoft Learn and select the profile icon in the top-right corner.
2. Select Settings.
3. Under Personal info, username, and URL, update the display name so that the given name and surname are in the correct fields.
4. Select Save.

This updates the name shown on the public profile, certificates, and transcripts.

If the issue is with the legal name used for proctored exams (for example, for a certification like AZ‑900, AZ‑104, etc.), and the legal name was entered incorrectly, support is required to correct it:

1. Go to the certification support page: https://learn.microsoft.com/en-us/credentials/support/help
2. Submit a request explaining that the given name and surname were entered incorrectly and need correction.
3. Provide the correct legal name exactly as it appears on government ID.

Support can then update the legal name used for exam registration and scheduling.

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References:

• How to change your Microsoft account name or address
• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A
• Legal Name - Microsoft Q&A