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(Fix) SharePoint Videos Not Playable Through GUI

Harry Stenson 0 Reputation points
2026-03-30T10:09:33.4966667+00:00

I'm making this post because it may highlight the fix for this issue to others.

Specific files within two separate SharePoint folders are unplayable by clicking on them.

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The video file appears as a generic film icon, and when opened is unplayable.

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However, when the link to the video is copied and pasted into a new tab, it reveals a playable video.

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Viewing the file path at the top reveals that the supposed video file appears to act more like a folder, containing the playable video within. I simply selected and moved the appropriate files to the folder they are supposed to be in.

(Broken file location)User's image

(Correct video within broken file)User's image

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Tamara-Hu 13,395 Reputation points Microsoft External Staff Moderator
    2026-03-30T10:57:16.9333333+00:00

    Hi @Harry Stenson,

    Thank you for sharing this detailed finding and workaround.

    After reviewing the information, I can see that your explanation and resolution could be very helpful to others who may encounter similar behavior with SharePoint video files.

    Since this post is informational and does not include a question, I’ll proceed with locking the thread and mark it with the note: “Thread doesn’t contain a question.”

    Appreciate you taking the time to document and share your solution with the community.

    Regards,

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