I can't receive emails

Question

My email account was hacked last Friday and I changed my account password, but I can't receive emails afterword. Please resolve the issue for me. Thank you.

Answer 1

Hi MA,

Please do these three things - I assume it is not a Microsoft exchange account.

1. Delete any unknown or suspicious contacts from Outlook
   • Open Outlook → Go to People / Contacts
   • Review all saved contacts carefully
   • Remove any entries you don’t recognize or didn’t add yourself
2. Clear all pending or suspicious tasks via Microsoft To Do
   • Open Microsoft To Do (web or app)
   • Check all lists including Tasks, Planned, Flagged Email
   • Delete any unfamiliar or automatically created tasks
   • 1. Check and remove any malicious or unwanted Outlook rules
3. • In Outlook, go to Settings (⚙️) → Mail → Rules
   • Look for rules that:
   • Automatically delete emails
   • Move emails to Junk/Spam/Deleted Items
   • Forward emails to unknown addresses
   • Delete any suspicious rules immediately
   • Save changes and restart Outlook
4. Also verify Junk Email settings
   • Go to Settings → Mail → Junk email
   • Check blocked/safe senders list
   • Remove anything suspicious or unfamiliar
5. Optional but recommended
   • Change your account password
   • Enable 2-step verification for added security

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!