Unable to Download MS‑900 Microsoft 365 Fundamentals Certificate

Question

I am unable to download my certificate for the MS‑900: Microsoft 365 Fundamentals exam from the Microsoft Certification portal. The download option is not working or fails when attempted. Please assist in resolving this issue or advise on how I can successfully download my certificate.

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Moved from: Microsoft 365 and Office | Install, redeem, activate | For education | Other

Answer 1

You can no longer download certificates, you need to view, print, and save as PDF https://learn.microsoft.com/credentials/certifications/cred-share-validate

Answer 2

The MS‑900: Microsoft 365 Fundamentals certificate is no longer downloaded from the old Certification Dashboard, and direct download options may not work as before.

Use these steps and alternatives:

1. Access certifications on Microsoft Learn
   Certificates are now surfaced through the Learn profile, not the legacy Certification Dashboard:
   • Go to the Learn credentials page for your account: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab (from context).
   • Locate the MS‑900: Microsoft 365 Fundamentals certification in the list.
2. View/print and save as PDF instead of “download”
   According to current guidance, certificates are no longer provided as a direct file download. Instead:
   • Open the certification from your credentials list.
   • Use the view/print option in the browser.
   • From the print dialog, choose Save as PDF to create a local copy of the certificate for sharing with employers or attaching to a CV.
3. If the certification is missing from your profile
   If MS‑900 does not appear under your credentials:
   • Confirm that the exam is fully passed and that the credential is actually earned by checking the relevant certification/exam details pages: Browse certifications and exams.
   • Make sure the correct Microsoft Learn account is being used:
     • If multiple Learn profiles or login accounts exist (work, school, personal), sign out and sign back in with any account that might have been used when registering for or taking the exam.
     • Use the email address that received the original “congratulations” message as a clue to which profile is correct.
   • If the certification was taken via Certiport, it will not appear in the Learn profile and must be managed separately through the Certiport account.
4. If the certificate still cannot be accessed or saved
   If the certification is visible but cannot be printed/saved, or if it is missing despite confirming the correct account and eligibility, open a support request with the dedicated credentials support team so they can fix profile or delivery issues:
   • Use the credentials support entry point: https://aka.ms/credentialssupport (from context).
   • Sign in with the same account used for the certification.
   • Fill in the required details (exam ID MS‑900, date passed, issue description such as “cannot download or save certificate”) and submit the ticket.

The credentials support team is the channel that can correct profile issues, re‑surface missing certifications, or help when the portal’s certificate actions fail.

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References:

• Where to download my Microsoft certificate - Microsoft Q&A
• Access your certificates, badges, and transcript
• Missing Exams or Certifications
• Certification process overview
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A