Request for BitLocker Recovery Key Assistance

Question

Dear Microsoft Support Team,

I hope you are well.

I am currently locked out of my device due to BitLocker encryption and I am trying to recover my recovery key. I have the Key ID available, but I am unable to locate the corresponding 48-digit recovery key.

Please find the Key ID below: (PII Removed).

I would appreciate your guidance on how I can retrieve the recovery key or where I should look to find it.

Thank you for your support.

Regards,

Ridwan

Answer 1

If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

https://account.microsoft.com/devices/recoverykey

Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

If not, do you have a safe backup of your files, or use a cloud service like OneDrive to sync your files online.