Double billing in 2025, Renewal is coming up the end of April 2026

Question

As I look at some of the previous questions, I can see that others have had the same issue as I have. I have logged into my Microsoft account and see only one subscription. In May 2025, I was billed twice for the subscription. I disputed this with my credit card and the response from Microsoft was I had the renewal for the last five years. Yes I did but in 2025 Microsoft billed me twice for the same exact amount. Never did get a correction or refund. My renewal is coming up again and I need this resolved before I am double billed again.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.