How do I cancel an X Box subscription without knowing the username or password?

Question

How do I cancel an X Box subscription without knowing the username or password?

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

If you are using a credit card or personal bank account to pay for the subscription, you may contact your bank to cancel the payment.

Another option is to recover your account:

Method 1. Recover a Microsoft account by resetting the password:

 

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

 

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

 

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

 If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"