Supplier to Microsoft Office LTSC 2021 Professional Plus License

Question

I am contacting you from [Moderator note: personal info removed]  regarding our use of Microsoft Office LTSC 2021 Professional Plus.

We are currently reviewing our licensing relationship but unfortunately have not been able to identify the associated Volume Licensing agreement or the original supplier (Licensing Solution Provider / CSP partner).

We would therefore like to hear if you can help us find the following information based on our organization:

• Associated Volume Licensing Agreement / License ID
• Registered supplier (LSP or CSP partner)
• Primary contact person on the agreement

Information about the organization:

• [Moderator note: personal info removed] Qeqqata Kommunia
• Domain: [Moderator note: personal info removed] 

If you need additional information to identify the agreement, we will be happy to forward this.

Thank you in advance for your help.

Answer 1

Hi @Stinus Silassen,

I’ll be glad to help you look into this. To better understand your situation and provide the most relevant guidance, could you please help clarify a few details below:  

• Is your Office LTSC 2021 Professional Plus currently activated using a MAK (Multiple Activation Key) or KMS (Key Management Service) method?
• Has your organization previously managed its licenses through the Volume Licensing Service Center (VLSC), or do you recall having access to it in the past?

If you currently hold a Volume Licensing (VL) role, I also recommend reviewing the guidance below to access the Contracts page in the Microsoft 365 admin center. This page may already contain agreement details that match the information you’re looking for. Please take a look at the following article for step-by-step instructions: View volume licensing contracts in the Microsoft 365 admin center | Microsoft Learn

I’d also like to note that this is a user-to-user support forum. Moderators like myself are regular users as well, and we don’t have backend access, tools, or permissions to investigate internal systems or retrieve licensing information directly. That said, I’m doing my best to guide you and share the most appropriate options within the scope available here.

Whenever you have a moment, please feel free to reply by leaving a comment under this post with the details above. Thank you again for your time, and I look forward to your reply.

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Answer 2

For privacy and security reasons, Microsoft cannot disclose Volume Licensing agreement details (such as License IDs, partners, or named contacts) based only on an organization name and domain. However, there are several ways to locate this information internally and via the admin center.

1. Identify the Volume Licensing Administrator (VL Admin)

• By default, the VL Administrator role is assigned to the Notices Contact or Primary Contact that the partner or seller provided when the Volume Licensing (VL) contract was set up.
• For Enterprise Agreement (EA/EAS) customers, the VL Administrator role is typically assigned to the Notices Contact and the Online Services Manager (OSM), if their user IDs are Microsoft Entra IDs.
• Internal action: Check with Qeqqata Kommunia’s purchasing, finance, or IT departments for:
  • Who handled Microsoft licensing purchases.
  • Any historic Microsoft Volume Licensing documentation (agreements, License IDs, or partner invoices).

Once a VL Administrator signs in to the Microsoft 365 admin center, they can assign the VL Administrator role to additional users so others can access the agreements.

2. Check Volume Licensing contracts in the Microsoft 365 admin center (Requires an account that is already a VL Administrator for the organization.)
3. Sign in to the Microsoft 365 admin center.
4. Go to Billing > Your products.
5. Select the Volume licensing tab.
6. In Contracts, select View contracts.
7. Select each License ID to open Contract details.
8. On the Contacts tab, view:
   • The Licensing Solution Partner (LSP) or seller.
   • Contacts associated with the agreement.

This is where the associated Volume Licensing Agreement / License ID and partner/seller information will appear if the account has access to those agreements.

3. View partner or reseller information in the admin center If the organization works with a CSP or other partner that has a delegated relationship:
4. In the Microsoft 365 admin center, go to Settings > Partner relationships.
5. If a partner exists, the partner name and relationship are listed.
6. Select the partner name to see available contact information.

This can help identify the CSP partner currently associated with the tenant.

4. If licenses were purchased via MPSA or other programs If Office LTSC 2021 Professional Plus was purchased under an MPSA or other non-classic VL program:

• Check if there is an MPSA products tab under Billing > Your products in the admin center. Those licenses are administered separately from the Volume licensing tab.
• MPSA licenses and related details are managed in the Microsoft Business Center using the account registered for the MPSA Purchase Account.

5. If the Volume Licensing Administrator cannot be identified If no one in Qeqqata Kommunia can sign in as a VL Administrator and the original contacts are unknown or no longer available:

• Work with the known Microsoft partner or reseller, if any, to submit a Change of Contact Information Request so that the correct contacts are added to the VL contract.
• If there are no active VL Administrators on the agreement, a partner must submit a change in contact information request, and then a support request can be raised with Volume Licensing support to confirm the agreement (License ID) and the Microsoft Entra ID that should have access in the Microsoft 365 admin center.

6. Contact Volume Licensing support If internal records and admin center views do not reveal the agreements or partner:

• Submit a case from the Microsoft 365 admin center via Help & Support (requires an admin account).
• If the admin center is not accessible, use the documented "Contact volume licensing support" channel to open a support request. Be prepared to provide organizational details (name, domain, and any known agreement numbers or invoices) so support can validate and assist.

7. Finding or changing partners going forward If a new partner is needed for future licensing:

• Use the official partner search to find a Microsoft-certified service partner for Volume Licensing.
• Alternatively, call Microsoft Volume Licensing using the documented contact options.

Once a partner is selected, that partner can help consolidate agreements, update contact information, and ensure that Qeqqata Kommunia has clear visibility of License IDs and assigned contacts.

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References:

• View volume licensing contracts in the Microsoft 365 admin center
• Manage volume licensing agreements
• Find your Microsoft 365 subscriptions partner or reseller
• Manage volume licensing user roles
• Guide to licensing resources for Microsoft partners
• Microsoft 365 Customer Service and Support
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