Bing Webmaster Tools Support

Question

Our site Removed by Moderator has been de listed on BING Search Engine due to our network dropping Yoast Premium which included IndexNow. However as of March 20th, we have started utilizing the IndexNow plug and have slowly started indexing direct through our IndexNow -Wordpress and still our site is not being listed. Even though we are getting green flags upon every submission. Even in our dashboard on BING Webmaster Tools, it is showing that pages are indexing and yet when you go and manually view these listing, they are nowhere to be found. I have tried to open a BING Webmaster Tools support ticket and all I get are AI errors for submission. How do I get a Human reviewer to whitelist our network and get it back on BING?

Answer 1

Bing does not offer a direct “whitelist” or manual inclusion path; sites must comply with Bing’s webmaster guidelines and be indexed through normal crawling and indexing.

For a site that appears in Bing Webmaster Tools as indexed but is not visible in search results, the available escalation path is:

1. Verify and manage the site in Bing Webmaster Tools
   • Ensure the domain is properly verified and that sitemaps and URLs are being submitted as expected.
   • Use the Bing Webmaster Tools Help and How-To Center for configuration and indexing guidance: Bing Webmaster Tools Help and How-To Center.
2. Confirm the site is eligible to be indexed
   • Bingbot crawls the web and adds pages to the Bing index based on its algorithms and webmaster guidelines. Details are in the Bing webmaster guidelines.
   • Grounding-related guidance reiterates that only public, Bing-indexed pages are returned; if a site is not in the index or is restricted, it will not appear in results even if submissions show as successful.
3. If the site or pages were removed from the index
   • When Bing has removed a site or page from the index and the issues have been addressed, webmasters can request re-evaluation using Bing Webmaster Tools. The process is described under “For webmasters: appealing webpage content removal decisions” in the search integrity section.
   • Use Bing Webmaster Tools to submit an appeal for re-evaluation of the site after confirming compliance with the guidelines.
4. If a removal or restriction is related to policy or account issues
   • Use of Bing products is governed by the Microsoft Services Agreement. If there is a user-level restriction or suspension, an appeal can be submitted via Bing’s Report a Concern form: https://www.microsoft.com/en-us/concern/bing.
   • Bing’s support team reviews such appeals and reverses actions if they were taken in error.
5. For outdated or cached content issues
   • If specific cached content (such as images or pages) is outdated, the same Report a Concern form has been successfully used by others to request removal or correction of cached items.

If the in-product support form for Bing Webmaster Tools is failing with AI-related errors, the documented alternative escalation path for a human review is to use the Report a Concern form referenced above, clearly stating that the site is compliant, has been reconfigured (including IndexNow), and needs re-evaluation for inclusion in Bing’s index and search results.

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References:

• Help with Bing Webmaster Tools
• How Bing delivers search results
• Grounding agents with Bing Search tools (typescript)
• How to remove cached image in Bing? - Microsoft Q&A

Answer 2

Hi Bobby,

Thanks for posting your question here and thanks for the detailed explanation.

When IndexNow submissions show green and pages appear as indexed in Bing Webmaster Tools but don’t appear in actual search results. It only tells Bing that pages were updated; it doesn’t control whether a site is shown in search. In these cases, Bing may be applying a domain‑level quality or trust suppression. The site must go through a manual re‑evaluation by Bing’s search team. You may request a search quality re‑evaluation here: https://www.microsoft.com/en-us/concern/bing

Check this links for your reference: How Bing delivers search results Help with Bing Webmaster Tools

Let me know if you have questions, I'm here to help.

Thanks,

Jobelle C.