Not receiving meeting invitations (.ics/meeting requests in Outlook.com; junk/rules already checked

Question

Not receiving meeting invitations (.ics/meeting requests in Outlook.com; junk/rules already checked

Kelly Kinnard 0

I'm not receiving some calendar invitations. Some go through just fine, but others never reach me. I’ve already checked junk filters, rules, and safe senders. Even when I mark someone as a "safe sender," their invite still won't go through, and they don't get a bounce-back or a notification on their end.

I'm receiving normal emails to the Outlook.com address.
The event never appears directly on my Outlook.com calendar

Given that junk filters, rules, and safe senders have already been checked, and the problem affects invitations from any sender, the next step is to engage Outlook.com support so the mailbox can be checked on the service side.

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3 answers

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Answer 1

Kelly Kinnard 0

I followed your instructions above, and it just loops me around and takes me back to my inbox. Please advise.

Hornblower409 7,555 Reputation points

2026-04-06T18:13:43.9566667+00:00
@Kelly Kinnard said

I followed your instructions above, and it just loops me around and takes me back to my inbox

I assume you are talking about the instructions from Chloe-V on how to contact Support. If so, try this:

Logon to https://outlook.live.com/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help = {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem = {Your problem} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

If this is not the immediate problem, please give us some more details.

Answer 2

Chloe-V 7,265 Microsoft External Staff Moderator

Hi Kelly Kinnard,

Welcome to Microsoft Q&A forum.

To narrow this down quickly, please help confirm the item below:

Are you using a personal Microsoft account (Outlook.com / Hotmail / Live) or a work/school Microsoft 365 account (e.g., @company.com)?

If this is a personal Outlook.com account, please try these basic checks:

In Outlook.com, check both Focused and Other tabs (if Focused Inbox is enabled).
Use Search for the event subject/sender and also check common folders where items may be routed, especially Junk Email (if found, move it back to Inbox / mark as “Not junk”
In Outlook.com Settings, confirm email forwarding is not enabled (temporarily disable it for testing if it is).

Once I have your account type and the results of the checks above, I can advise the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-V 7,265 Reputation points Microsoft External Staff Moderator

2026-03-31T23:45:51.6533333+00:00

Hi Kelly Kinnard,

Is there any update from you?

If yes, please feel free to let us know.
Kelly Kinnard 0 Reputation points

2026-04-03T17:54:32.0733333+00:00

I'm using a personal Microsoft account, and I've already checked those basic checks you suggested, and it still doesn't work.
Chloe-V 7,265 Reputation points Microsoft External Staff Moderator

2026-04-05T00:02:41.5933333+00:00
Hi Kelly Kinnard,

I understand that this situation must be very frustrating, especially when regular emails are being received but meeting invitations are missing or not delivered. Thank you for trying the basic checks and for keeping us updated.

Since you are using a personal Microsoft account and checks such as Junk Email, Rules, and Safe Senders have already been performed without resolving the issue, the next appropriate step is to contact Outlook.com Support so they can review the mailbox on the server side.

Please note that this is a user-to-user support forum. Moderators and contributors (including external Microsoft employees) cannot directly intervene in Microsoft product features or access back-end systems. The role here is limited to providing technical guidance based on the information shared.

To contact support, you can follow these steps:

Go to Contact Us

Click Show expanded list of products

Select Outlook > Get Home support

Type Outlook live chat in the search box, then select Get Help > Contact Support

If you can’t sign in to the affected account, sign in with a different Microsoft account to access the support options

Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent via web browser

Thank you again for your time and cooperation.

Answer 3

Given that junk, rules, and safe senders have already been checked and normal mail is being received, the remaining action is to have the mailbox checked on the service side by Outlook.com support.

Use the built-in Outlook.com help channel so support can review the mailbox configuration, hidden rules, and any server-side issues with calendar processing that are not visible in the user interface:

Sign in to Outlook.com in a browser.
Select Help on the menu bar.
Enter a brief description such as “Not receiving meeting invitations / .ics requests; mail works, junk and rules checked.”
Work through the self-help suggestions.
If the issue persists, scroll down to Still need help? and choose Yes to open a support request so an agent can investigate the mailbox on the backend.

If sign-in is not possible for any reason, use the dedicated “can’t sign in” support entry point described in the Outlook.com help article to reach support.

References:

Can't send or receive email in Outlook.com

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Not receiving meeting invitations (.ics/meeting requests in Outlook.com; junk/rules already checked

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