Services and billing

Question

I need a contact number to ask about a charge that I have that should be canceled.

Answer 1

For questions about a Microsoft 365 or Office subscription charge that should be canceled, direct contact with Microsoft Support is required because account-specific billing details cannot be handled through forums.

Use the official Microsoft Support contact flow for billing issues:

1. Go to the Microsoft Support site: https://support.microsoft.com/contactus/
2. Sign in with the Microsoft account associated with the subscription.
3. Select the relevant product (for example, Microsoft 365).
4. Choose a billing-related category such as Billing and Payment updates or Manage my subscription.
5. Select Contact support and then choose either Chat with a support agent or the callback/phone option if available in the region.

If the subscription was purchased through a third-party retailer (such as Amazon, Apple, Best Buy, or Google Play), contact that retailer’s customer support directly, as Microsoft cannot cancel or refund subscriptions purchased through third parties.

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References:

• Manage your Microsoft 365 subscription purchased through a third party
• Unable to cancel your Microsoft subscription
• Understand taxes and credits
• Cancel an order or pre-order from Microsoft Store