How to change my Pearson view profile name according to my Govt. ID Card

Question

I've mistaken to write my name at the pearson view account while it is creating. this is the reason, I have to postpond an exam to another date and in the mean time they offer to change my name with contacting customer service. But I'm sorry to say, I can not understand how to communicate with customer service, whereas my next exam schedule next 3rd April 2026. by this time I need to keep request to customer service for changing my name.

Thank you for help.

Answer 1

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

Pearson VUE must update the exam profile name so that it exactly matches the name on the government ID used for Microsoft certification exams.

For Microsoft-related exams (including Azure), there are two steps to check:

1. Ensure the Microsoft Certification profile name is correct and matches the government ID:
   • Go to Manage your certification profile as described in the online exam requirements. The name there must exactly match the government-issued ID used at the test center or for online proctoring.
2. Contact Pearson VUE support to correct the Pearson VUE account name:
   • For technical issues with exam delivery or exam appointment and scheduling issues, use the Pearson VUE Microsoft support channels listed in the credentials support page:
     • Pearson VUE Support for technical issues with exam delivery: use the contact options under Pearson VUE Support.
     • Pearson VUE Support for exam appointment and scheduling issues: use the contact options under Pearson VUE Support for Microsoft.
   • When contacting Pearson VUE, request a name correction so that the Pearson VUE profile name matches the name on the government ID and on the Microsoft Certification profile.

If the name in the Microsoft Certification profile itself needs to be updated (legal name), follow the How to contact support guidance for credentials and, if prompted, file a ticket with the Credentials Support team to update the legal name so it matches the ID.

Make sure all three match before the exam date:

• Government-issued ID
• Microsoft Certification profile name
• Pearson VUE profile name

This alignment is required because, as stated in the online exam requirements, the name on the government-issued ID must exactly match the name on the Microsoft Certification profile.

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References:

• Credentials support
• About online exams with Pearson VUE