I ask a question > AI answers, not what I looking for > answered with comment and answer > never answered

Question

Since you brought AI onboard, I can never get a response to comments or answers. What do I have to do to trigger an response from a human?

Answer 1

On Microsoft Q&A, AI First Answer automatically posts an AI-generated reply as the first response to a new question. Human replies (from community members, moderators, or Microsoft staff) are not triggered or guaranteed by anything the question author does after that; they depend entirely on other users choosing to answer.

Key points about how it works:

1. AI answer appears automatically
   • As soon as a question is posted (and meets the feature criteria), an AI response is created and shown as the first answer.
   • This happens without any extra action from the question author.
2. How to give feedback on the AI answer
   • If the AI reply is helpful, use Accept answer on that response. This signals that the question is resolved.
   • If the AI reply is not what was needed, use Reject on that response. When rejecting, a prompt appears to provide a reason and to choose whether to:
     • Delete the AI answer entirely, or
     • Regenerate it once (one-time regeneration) to get a different AI answer.
3. What rejecting or commenting does not do
   • Rejecting, deleting, or regenerating the AI answer does not trigger a human response.
   • Adding comments or follow-up posts also does not notify or assign a human responder automatically.
   • Human participation remains voluntary; community members and moderators answer when they see the question and choose to engage.
4. Role of moderators and community
   • Moderators can recommend or delete AI responses and monitor user feedback, but they are not automatically required to respond to every question.
   • Other users can still post answers below the AI response; AI is not a replacement for human expertise.
5. What can be done to increase chances of a human reply
   • Ensure the question is clearly written, with product tags and enough technical detail so other users can understand and reproduce the issue.
   • If the AI answer is wrong or incomplete, reject it and explain why in the feedback form; this helps improve AI quality but still does not guarantee a human answer.
   • Allow time for community members to discover and answer the question; there is no mechanism to “force” a human reply.

There is currently no special action or setting on Q&A that converts an AI-answered question into a human-supported case. The platform remains community-driven; AI First Answer only adds an initial automated response on top of that.

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References:

• Q&A AI First Answer: Get answers faster with AI
• Artificial Intelligence (AI) usage policy for Microsoft Q&A