I am trying to cancel my monthly subscription for 9.99

Question

I am trying to cancel my monthly subscription for 9.99

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Kindly follow the steps provided by Q&A Assist. If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

To cancel a Microsoft 365 or other Microsoft subscription that is billed monthly (for example, 9.99):

1. Go to the Services & subscriptions page: https://account.microsoft.com/services
2. Sign in with the same Microsoft account that was used to purchase the subscription (this is important; using the wrong account is a common issue).
3. Under Services & subscriptions, find the subscription that is being charged 9.99 each month.
4. Select Manage next to that subscription.
   • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again.
5. On the next page, select Cancel or Cancel subscription (it may also appear as Upgrade or Cancel depending on the subscription type).
6. Follow the on-screen steps to confirm cancellation.

Notes and considerations:

• If the subscription was purchased through Google Play or the Apple App Store, cancellation and any refund must be done through their support, not through Microsoft.
• Cancellations must be more than 2 days before the billing date to avoid the next charge.
• After cancellation, access continues until the end of the current billing period unless a refund is processed that ends service sooner.
• In some countries (such as Canada, Israel, Korea, Turkey, and certain EU countries for longer renewed subscriptions), a prorated refund may be available after cancellation.

If a charge continues after cancellation, verify the end date of the subscription on the Services & subscriptions page and confirm that the correct Microsoft account is being used.

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References:

• Cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Changes to Microsoft 365 email features and storage
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A