Hotmail locked out

Question

My Hotmail acct got locked out? How can I recover it?

Answer 1

Hi,

First, I suggest trying the AI-suggested steps, and if the issue persists, try the following:

If you received a message saying your account has been locked when signing in, it could be due to activity that may go against Microsoft's Terms of Use. This is typically a security measure to protect your information.

To regain access, please visit the support article below, click the "Sign in" button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

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If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

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If the issue persists, let Microsoft know by filling out the reinstatement form here: https://www.microsoft.com/concern/AccountReinstatement

Note: This is different from the account recovery form.

Microsoft Team will review the reason your account was locked. If they determine that you are the rightful owner, they will reinstate your account. Please note that they typically respond within 48 to 72 hours. Be sure to check your junk and spam folders for their response.

Answer 2

To recover a locked Hotmail (Outlook.com) account, use Microsoft’s official unlock and recovery tools.

1. If the Outlook.com mailbox is blocked due to unusual activity
   1. Go to the Outlook.com unblock page and start with the Sign-in Helper: Sign-in Helper.
   2. Sign in with the locked account and follow the prompts to:
      • Receive and enter a security code, and
      • Change the password if requested.
   3. If the mailbox or OneDrive is full, free up space; a full mailbox can prevent sending/receiving email.
   4. If unblocking fails, use the guidance in When you can't sign in to your Microsoft account (linked from the same article) to reset the password and contact support if needed.
2. If the Microsoft account itself is locked
   1. Go to https://account.microsoft.com (or use the Sign in link in the article) and try to sign in.
   2. When prompted, request a security code to unlock the account. Notes:
      • Any phone number that can receive text messages can be used; it does not need to be on the account.
      • The phone does not need to be a smartphone or online; it just must receive SMS.
   3. Enter the code and complete any required steps, such as creating a new password.
   4. If the message “That Microsoft account doesn’t exist” appears, use the Microsoft account sign-in helper linked in the article.
   5. If sign-in still fails, use the Microsoft account sign-in helper link for additional recovery options.
3. If “Next” does not appear when signing in
   1. This indicates the account is locked due to suspicious activity or a Terms of Use issue.
   2. In the sign-in window, select the link that starts with aka.ms/.
   3. Fill out the reinstatement form completely and submit it once.
   4. Wait for the Microsoft Online Safety support agent to review and respond by email; do not submit multiple forms, as that can slow the response.
4. If recovery attempts hit limits or codes fail
   1. If too many attempts were made (password resets, codes, forms), wait for the lockout period (typically about 24 hours) before trying again, to avoid resetting the cooldown.
   2. When retrying, use a familiar device and network and ensure the security code is entered from the body of the message, not from the header.
   3. If a “usage limit exceeded” error appears for the phone number, try a different phone number that can receive SMS.

If none of the above works after the cooldown period and after using the Sign-in Helper and account recovery options, follow the “When you can't sign in to your Microsoft account” link from the unblock article for further steps and support contact options.

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References:

• Unblock my Outlook.com account
• Microsoft account has been locked
• How to sign in to Hotmail
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
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• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A