Request for One-Time Courtesy Reschedule Due to Unavoidable Circumstances (MB-310)

Question

Microsoft Certification Support ご担当者様

お世話になっております。
本日、Microsoft 認定試験 MB‑310 を受験予定だった者です。

試験会場へ向かう途中に、利用していた鉄道で人身事故が発生し、
長時間の運転見合わせとなりました。
そのため、試験開始時刻までに会場へ到達することができず、
やむを得ず受験できない状況となりました。

本件は私の不注意や準備不足によるものではなく、
公共交通機関の突発的な事故という不可抗力によるものです。

つきましては、大変恐れ入りますが、
本件について一度限りの救済措置として、
・試験の再スケジュール
または
・受験バウチャーの再発行
についてご相談させていただけないでしょうか。

必要であれば、当日の運行情報や遅延証明等の提出も可能です。

【試験情報】
・試験名：MB‑310
・試験日時：2026年3月31日 11時00分
・試験会場：
・受験者：
・MCID：
・登録ID：

お忙しいところ恐れ入りますが、
ご確認のほど何卒よろしくお願いいたします。

氏名：KUROKO YOSHIYUKI‎
メールアドレス：******@ntsol.co.jp

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Below is a concise English version of the request that can be sent to Microsoft Certification Support. The Japanese original can be kept as-is below it if needed.

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Subject: Request for One-Time Courtesy Reschedule or Voucher Reinstatement – Exam MB-310

Dear Microsoft Certification Support Team,

This message is regarding my Microsoft certification exam MB-310 that was scheduled for today.

On my way to the test center, a serious accident occurred on the train line I was using, and train operations were suspended for an extended period. As a result, I was unable to arrive at the test center before the exam start time and could not take the exam.

This situation was not caused by my negligence or lack of preparation, but by an unexpected incident affecting public transportation.

Therefore, as a one-time courtesy, I would like to kindly request one of the following options:

1. A reschedule of my MB-310 exam, or
2. Reinstatement or reissue of my exam voucher.

If required, I can provide official documentation such as the train operator’s service disruption notice or a delay certificate for the date and time of the incident.

Exam details:

• Exam: MB-310
• Scheduled date and time: 31 March 2026, 11:00 (local time)
• Test center: [Test center name]
• Candidate name: KUROKO YOSHIYUKI
• MCID: [MCID]
• Registration ID: [Registration ID]

Thank you very much for your time and consideration. I would appreciate any assistance you can provide regarding this matter.

Sincerely,

KUROKO YOSHIYUKI
Email: [email address]

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For submitting and tracking this kind of request, use the dedicated certification support channel described here: https://aka.ms/credentialssupport.

If the issue is related to Pearson VUE scheduling or a block on the account, contact Pearson VUE support using the link provided on https://aka.ms/CertificationSupport.

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References:

• Exam and Applied Skills assessment lab retake policies
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Exam schedule error - Microsoft Q&A