How do i lodge a complaint?

Question

I lodged a complaint about an email being deleted from Outlook. After i had sent several emails Soham from support contacted me with [Moderator note: personal info removed] On Saturday we finally spoke and the email has been put back into Outlook. Unfortunately in the process there has been a stuff up with the format of Outlook. I have emailed Soham back on 3 occassions but not had a reply.

Answer 1

Hi @Peter O’Leary

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your tracking ID in the description. Please notice to hide these personal information next time you post error to protect personal data.    

I have moved the information to the Private message if you need to add any more privacy information please add it in there.

I understand the concern, and I can take a look at the ticket information you provide to see if there’s anything I can assist with from here. That said, this forum is user‑to‑user support only, and I don’t have access to backend systems or the ability to check internal support actions. 

Thank you for your patience and understanding.

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Answer 2

To escalate the issue and lodge a complaint or get further help with Outlook.com support:

1. If you can sign in to Outlook.com
   1. Sign in at Outlook.com.
   2. Select Help on the top menu, then Help again to open the Help pane.
   3. In Search Help, describe the problem (for example, “Outlook format changed after support restored email; need to lodge complaint / follow up on case[Moderator note: personal info removed]”).
   4. If the self-help suggestions do not resolve the issue, scroll to the bottom of the Help pane.
   5. Under Still need help?, select Yes.
   6. Choose the option to chat with a support agent in your web browser or similar, and reference the existing TrackingID in the description so the new agent can see the prior case and the outcome.
2. If you cannot sign in Use the Microsoft account sign-in helper first: select Get help signing in at Get help signing in. Once access is restored, use the steps above to contact Outlook.com support and reference the TrackingID.
3. If you are in India and want to use the formal grievance route For Outlook.com, Microsoft provides a Grievance Officer contact as part of the complaint redressal mechanism for India. The Outlook.com grievance link is listed under item 6 here:
   • Complaint redressal mechanisms for India Follow the instructions in that article and on the Outlook.com grievance link to lodge a formal complaint, including your TrackingID and a description of the formatting issue caused during the previous support interaction.
4. If support is not replying by email
   • Confirm the Outlook.com mailbox is not full; if it is, reduce mailbox size so support replies can be delivered (see “Storage limits in Outlook.com” from the Help pane if needed).
   • Use the in-product Help → Still need help? → Yes path to open a new support interaction and explicitly state that earlier email replies to Soham have not been answered and that you want the case escalated or reassigned.

These channels (Help pane → Still need help, and the India grievance mechanism if applicable) are the supported ways to lodge or escalate complaints about Outlook.com support and to get further assistance with the Outlook format issue.

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References:

• How to get support for Outlook.com
• Complaint redressal mechanisms for India
• Delete email in Outlook.com
• Emails deleted from Outlook.com are reverting back to the Inbox

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