Issue in accessing MS power point presentation

Question

I tried to create a ppt. Bus it shows there is repair in ppt process. If I give the option repair now then the ppt window completely closed. How can rectify this.

Answer 1

Dear @senthamill selvan,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, PowerPoint prompts for repair when creating a presentation, but selecting Repair now causes the application to close.

Here are some suggestions you can try:

Repair the Office installation

Close all Office apps.

Go to Settings > Apps > Installed apps

Select Microsoft 365 / Office > Modify.

Choose Online Repair

Restart your PC after it completes.

Check if the issue is with one file only

Open PowerPoint (without opening the file).

Go to File > Open > Browse.

Select the problematic presentation.

Click the arrow next to Open > Open and Repair.

Start PowerPoint in Safe Mode

Press Windows + R

Type:

powerpnt /safe

Press Enter and try creating a new presentation.

Besides that, try to check does PowerPoint crash even with new blank files?

For reference How to troubleshoot a damaged presentation in PowerPoint

I hope information above can help you resolve the issue, please feel free to reach out if you have any other questions.

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Answer 2

Follow these steps in order, testing PowerPoint after each step:

1. Run an Online Repair of Office
   The in‑app “Repair now” (Quick Repair) often does not fix deeper issues. Run a full Online Repair instead:
   1. Close all Office apps (PowerPoint, Word, Excel, etc.).
   2. Open Control Panel → Programs and Features (or Apps & Features on newer Windows).
   3. Find Microsoft Office (or Microsoft 365 Apps) in the list.
   4. Right‑click it → Change.
   5. Choose Repair and select the option that uses an online connection (full/online repair), then complete the process.
   6. Restart the computer and try creating/opening a PowerPoint file again.
2. Check if the problem is the file or PowerPoint itself
   If PowerPoint still closes when it tries to “repair” a presentation:
   • Create a new test presentation:
     1. Open PowerPoint.
     2. Select File → New → choose a built‑in template (for example, “Welcome to PowerPoint” or “Introducing PowerPoint 2010/2013”).
     3. Save the file, close PowerPoint, then reopen this new file.
   • If the new file opens and works, the original presentation is likely damaged.
   • If the new file also fails, PowerPoint or Office is still damaged; repeat the Online Repair or proceed to a full reinstall (uninstall Office, remove leftover Office folders, restart, then reinstall Office).
3. Try opening the damaged presentation in a different way
   If only one specific file is causing the repair/crash loop:
   1. Locate Powerpnt.exe in the Office installation folder (for example under %ProgramFiles%\Microsoft Office or %ProgramFiles(x86)%\Microsoft Office).
   2. Drag the problematic presentation file and drop it onto Powerpnt.exe.
   3. If it opens, immediately save it under a new name.
4. If nothing works
   • Test the same presentation on another computer with PowerPoint installed. If it opens there, save a new copy from that computer.
   • If PowerPoint fails on all files and Online Repair does not help, completely uninstall Office, delete remaining Office folders, restart the PC, and then reinstall Office.

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References:

• PowerPoint isn't responding, hangs or freezes
• How to troubleshoot a damaged presentation in PowerPoint
• how i can fix the microsoft app problem - Microsoft Q&A how i can solve this problem
• How can I get office 365 to work? - Microsoft Q&A Today office 365 has been giving me the following error:

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