I don't have a paying account

Question

I need someone to contact me so that I can find out why I'm paying for services. (PII Removed).

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users. Avoid posting any personal information, such as your phone number, for your privacy and security.

For Microsoft to call you, you must first request a call back. Microsoft Support does not call users without a request, and they will not be able to see your message here.

Use this guide to identify what the charge is for: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365, then click “Get home support.”

Type “Chat with an agent” in the text field and press Enter.

Click “Contact support” at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.