I cannot leave the family or edit my birthdate. I also have no way to contact the organizer

Question

Hello,

I need help with my Microsoft account.

My account (@outlook.com) is currently linked to a Microsoft Family that I do not recognize. The organizer email is li@outlook.com, and I do not know this person.

My account is locked as a child account, so I cannot leave the family or edit my birthdate. I also have no way to contact the organizer.

This is a security concern because I never joined this family.

Please help remove my account from this Microsoft Family or escalate this issue to the appropriate team.

Thank you.

Answer 1

Hi! Sorry to hear you’re having trouble with this. For you to be added to a Microsoft Family, you need to accept the family invitation by signing in to your Microsoft account. If you did not do this yourself, it is very likely that someone you know sent or accepted the invitation.

Unfortunately, changes related to the date of birth or Microsoft Family settings cannot be made by support. In cases where the account is considered a child account because of the birth date. Only the family organizer can manage those family settings. Support is unable to make those changes.

Answer 2

The account is treated as a child account and cannot change its own birthdate or leave the family group. This is by design to prevent children from bypassing family restrictions.

For child accounts:

• A child cannot edit their own date of birth.
• A child cannot remove their own parental consent or leave the family group.
• Only the adult account that provided consent or manages the family can change the child’s personal info or remove the child from the family.

From the available guidance:

• Where the listed date of birth is below the statutory age in the country or region, parental consent is always required, and the child account cannot remove its own consent or change its birthdate.
• If the account is a child account, only an adult account that has given consent and sees the child listed at https://account.live.com/mykids.aspx can select Edit this child's personal info and change the birthdate.
• If the organizer/consenting adult is unknown or unreachable and the account is still classified as a child, there is no supported self-service method in the documentation to remove the account from that family or to convert it to an adult account early.

Given this, the only supported paths in the documentation are:

1. The adult account that has consent signs in to https://account.live.com/mykids.aspx, selects the child, and either:
   • Uses Edit this child's personal info to correct the birthdate (if available), or
   • Removes consent or removes the child from the family group.
2. Wait until the account reaches the statutory adult age for the country or region; at that point, the account will no longer be treated as a child and can leave the family group or manage its own settings.

Because the organizer account is unknown and cannot be contacted, and the account is locked as a child, the documentation does not provide any additional self-service steps. To proceed, support must be contacted through the general Microsoft account help channels so the situation can be investigated and escalated.

For general Microsoft account and subscription help, use the Account & Billing Help entry point described in the Outlook.com support article. If sign-in issues or account access problems occur during this process, use the “enter your problem here” support entry point from the same article to reach the appropriate support team and request investigation of the unexpected family association.

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References:

• Troubleshooting Microsoft Family Safety
• How to change a birth date on a Microsoft account
• Managing parental consent
• What can I change on my Microsoft account?
• Unblock my Outlook.com account