How to switch to (Guest) account on iPhone

Question

How to switch to (Guest) account on iPhone

Joshua Sujo 0

I am logged in to my personal account on Microsoft Teams on my iPhone, but every time I try to login to the guest account for a specific organization I am a part of, it says "We couldn't switch you to ____ Please try again"
I am able to login to this account on my laptop Microsoft teams application, but just not on my phone. Both my Personal Account and my Guest account for the organization show up on my "Accounts and orgs" tab on my phone, but when I attempt to login, it gives that message. Please let me know what I should do

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Answer 1

Nam-D 3,395 Microsoft External Staff Moderator

Hello @Joshua Sujo

Based on your provided information, it appears that you are having an issue with "We couldn't switch you to [org name]. Please try again" error when opening the guest account which is personal and invite to an organization.

I have tested on my device and it works without any issue. Could you please confirm with me:

Which iPhone model and OS version are you using?
From Teams settings > About, which version are you using? From mine is 8.3.1
How many accounts have been added to your Microsoft Teams mobile?
Are you able to access the guest account without any issue before?

In the meantime, please help me try to

Sign out the account completely and close the app
Go to iPhone setting, find for Teams app and scroll down to the end. You can find an option "Clear app data", please help me to enable it
Open Teams again and sign in to your personal account.

Please help me to try those steps above and let me know if you can access the guest account normally or not.

Joshua Sujo 0 Reputation points

2026-04-01T07:58:23.82+00:00

Hi, thanks for responding! I am using an iPhone 16 Pro with iOS 26.3.1. My version for Microsoft Teams is 8.5.1. I only have my personal account (this email) added on Microsoft Teams mobile. The guest account automatically shows up when I login to my personal account (but I am unable to switch to it).
I have not been able to access the guest account on mobile before. So far, I've only been able to access this guest account on my laptop.

I just tried signing out and Clearing app data, but I am still running into the same problem.
Nam-D 3,395 Reputation points Microsoft External Staff Moderator

2026-04-01T13:19:22.0566667+00:00

Hello @Joshua Sujo

Thank you for your prompt response.

In this situation, I recommend you to check whether the same issue occurs on another device. If the issue persists across devices, you will need to contact the administrator of that tenant and asking them to verify whether there are any organizational policies in place that block mobile access to the tenant.

Additionally, the tenant administrator can review your sign-in logs, which should provide detailed information on the exact reason why you are unable to access Microsoft Teams within their organization.

Please feel free to let me know if you have any updates.
Nam-D 3,395 Reputation points Microsoft External Staff Moderator

2026-04-02T09:53:13.3033333+00:00

Hello @Joshua Sujo

Please feel free to let me know if you have any update or further concern about the issue.

Thank you.
Joshua Sujo 0 Reputation points

2026-04-03T07:46:32.3966667+00:00

Hello, I tried doing it on my iPad and it still did not work. I will try contacting the creator of the Microsoft Team
Nam-D 3,395 Reputation points Microsoft External Staff Moderator

2026-04-03T10:37:16.8566667+00:00

Hello @Joshua Sujo

Thank you for your update.

This issue is most likely due to a restriction when signing in from a non-PC or non-laptop device. You can check with the creator and let them work with their IT admin on this.

Please feel free to let me know if you have any updates or further concerns regarding this matter.

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How to switch to (Guest) account on iPhone

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