How to access my support request record in my microsoft account

Question

How can I retrieve a copy of my Microsoft Support Chat Case ID 7100310059

Answer 1

Hi, I'm John!

Are you using personal Microsoft account or a work or school account?

If personal Microsoft account:

• Go to https://support.microsoft.com/home/contact
• Click "Request History" from top left area.
• Click "Sign in" and sign in your personal Microsoft account.
• Then check case number under "Service requests".

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.