Enrollment workflow failed: AlternativeBusinessContact is required (Individual Account)

Question

Hello Microsoft Support Team,

I am trying to complete my Microsoft Store developer registration as an Individual. I have successfully passed the ID verification step.

As you can see in the screenshots below, I have filled in all the visible required fields on the "Complete your profile" step (Publisher display name, Personal info, Contact info, and Address):

However, after clicking "Continue", I receive the following error:

"Account creation failed. Enrollment workflow failed: AlternativeBusinessContact is required"

The problem is that the "Alternative Business Contact" field is completely missing from the UI for Individual accounts, making it physically impossible for me to provide this information. I see on the Microsoft Q&A forums that multiple other users have been reporting this exact same platform bug since January 2026.

Could you please manually bypass this backend requirement for my account or clear the field on your end so I can finish the setup?

Thank you for your help!

Answer 1

For an Individual Microsoft Store developer account, the onboarding flow should not require business‑specific fields such as AlternativeBusinessContact. This error indicates an issue on the service side that cannot be fixed from the portal UI.

The supported way to resolve this is to contact the dedicated Store developer support team so they can review and correct the account onboarding state in Partner Center.

Use one of these options:

1. If registering as an Individual in a flighted market via the new flow at https://storedeveloper.microsoft.com, contact Store onboarding support directly for this scenario:
   • Email the onboarding support alias described under “Need help? Contact us” and include:
     • The Microsoft account (MSA) used for registration (mask it if sharing publicly).
     • Screenshots of the error message and the steps already completed.
     • The region/market and that the account type is Individual.
2. For any other issues with account creation or Partner Center configuration, open a formal support ticket:
   • Go to the Windows developer support page referenced in the documentation.
   • Create a new support request under Partner Center / Store developer account.
   • In the description, mention the exact backend error text: Enrollment workflow failed: AlternativeBusinessContact is required, and that no such field is exposed in the Individual account UI.

Support can then adjust the backend enrollment workflow or clear the invalid requirement on the account so that the Individual developer registration can complete.

If access to the Partner Center portal is blocked or the issue persists after trying again, contacting developer support remains the escalation path; community forums and Q&A cannot directly modify account data.

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References:

• Steps to open a developer account
• Free developer registration for individual developers
• Open developer account - Frequently Asked Questions
• What is the “Know Your Business Customer” requirement for company accounts?